Frequently Asked Questions

Everything you need to know about shopping with O'Neill UK.

How long does shipping take within the UK?

Standard delivery typically takes 2-4 working days. We also offer next-day delivery options for orders placed before 2:00 PM Monday through Thursday.

What is your return policy?

We offer a 30-day return window from the date of receipt. Items must be in their original condition with all tags attached to be eligible for a full refund.

Are your wetsuits covered by a warranty?

Yes, all O'Neill wetsuits come with a limited 1-year warranty on materials and workmanship from the date of purchase.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.

Do you offer international shipping from the UK store?

The O'Neill UK store primarily services the United Kingdom. For orders to Europe or North America, please visit our dedicated regional websites for faster local delivery.